Return Policy
30-Day Return and Exchange Policy
That’s why we offer a straightforward and customer-friendly 30-day return and exchange policy. Here are the details:
Returns:
You have up to 30 days from the date of purchase to return any item for a full refund or store credit.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Exchanges:
We understand that sometimes items may need to be exchanged for a different size, color, or model. You can exchange your item within 30 days of purchase.
Like returns, exchanged items must be unused, in their original packaging, and in resalable condition.
How to Initiate a Return or Exchange:
Contact our customer service team either by phone or email to initiate the return or exchange process.
Our customer service representatives will guide you through the necessary steps and provide you with a return authorization if required.
Important Notes:
Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to our error or a defective product.
Refunds will be processed using the original payment method.
Please allow up to 7 for your refund to appear in your account, depending on your bank or credit card issuer.
Contact Us:
If you have any questions about our return and exchange policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.
We appreciate your business and look forward to serving you again in the future!
We are available 9 AM. – 18 PM.
Email:support@after-sales.vip